Frequently Asked Questions

Answers to the most commonly asked pet cremation questions.

What is pet cremation and is it a common choice? 

Pet cremation is a respectful and affordable aftercare option that many families choose to honor their faithful companions. It’s a widely accepted alternative to burial, offering flexibility and peace of mind during a difficult time 

What is the difference between a private cremation and a communal cremation? 

Private Cremation: Your pet is cremated individually, and their cremated remains (commonly referred to as cremains or ashes) are returned to you in a chosen urn or memorial product. 
Communal Cremation: Multiple pets are cremated together, and cremains are respectfully scattered in a pastoral setting. Cremains are not returned with this option. 

How do I know I am receiving my pet’s ashes back?  

PCS uses a secure VetLink, which is a pet identification and tracking system. Each pet receives a unique ID and color-coded tag upon arrival. For private cremations, identity is confirmed before and after cremation, with logs stored digitally and accessible through our VetLink portal for verification. 

How soon will I receive my pet’s cremated remains?

We aim to return cremains within 3–5 business days. Many pets are returned sooner, depending on location. For those outside Columbus, our two-day delivery window ensures timely return (e.g., Monday pickup = Wednesday delivery). 

Can my veterinarian assist with pet cremation arrangements?

Absolutely. Over 350 veterinary practices in Ohio trust PCS to provide compassionate aftercare. Your vet can arrange pickup and cremation on your behalf, or you may contact us directly. 

What happens if my pet dies at home?  

If your pet passes away at home, call PCS directly. We offer same-day pickup services if contacted before 2 p.m. You may also bring your pet directly to our facility to avoid pickup fees. 

Is pet cremation more affordable than burial?

Typically yes, though it depends on your service choices (communal or private cremation), and chosen memorial options. 

How much does pet cremation cost?   

The cost varies depending on the type of cremation (private or communal) and any selected memorial products. Communal cremation is the most affordable option, while private cremation with personalized urns may cost more. 

What areas do you serve? 

PCS proudly serves the entire state of Ohio, with locations in Columbus and Wickliffe.

Do you offer cremation for horses and large animals? 

Yes. PCS provides ethical, compassionate cremation for equine and large animals, partnering with Don’t Fret (Final Rest Equestrian Transportation) to ensure respectful and specialized transport. 

How are horses and large animals transported for cremation?  

We partner with Don’t Fret, a trusted equine transport provider that uses specialized harness systems to safely and respectfully move large animals to our facility. 

Can I choose memorial products for my pet?  

Yes. PCS offers a variety of memorial urns, keepsakes, and personalized packages to help you celebrate your pet’s life. These can be customized based on your preferences and budget. 

Can I pre-plan for my pet’s after-care?  

Yes. Pre-planning ensures that your pet’s final goodbye is stress-free and handled according to your wishes. This gives peace of mind and allows you to focus on the moments that matter.